Streamline Your Customer Support and CRM with Our Advanced Solutions

At Tectonics Technologies, we provide robust CRM and helpdesk software solutions designed to optimize customer support operations. Our platform allows businesses to seamlessly manage customer interactions, automate support workflows, and improve response times, all while providing a personalized experience to your clients.

Partner with us to enhance your CRM processes, increase customer satisfaction, and drive business growth with streamlined support.

CRM and Helpdesk Software for Seamless Support
CRM Illustration

Customer Care & CRM Solutions

Our Helpdesk and CRM Software provides a unified platform for managing customer queries, support tickets, service requests, and internal IT support tasks.

  • Multi-channel ticketing system
  • Automated routing and SLA tracking
  • Knowledge base & feedback tools
  • Integrated CRM with customer history
  • Role-based dashboards
  • Analytics and reporting
  • Mobile support and cloud/on-premise hosting

Case Study

Client: Delhi Police Housing Corporation Ltd.
Challenge: Unresolved tickets, late resolutions and low visibility
Solution: CRM-based helpdesk integration
Result: 95% SLA compliance and 40% CSAT boost

Why Choose Tectonics for CRM & Helpdesk Software?

"We provide scalable and efficient CRM and helpdesk solutions to streamline customer support and enhance service quality."

Omnichannel Support
Seamlessly manage support and ticketing across calls, web forms, WhatsApp, QR codes, and more.
Complaint Management
Register, assign, monitor, and resolve complaints or installation requests efficiently.
Free or Paid Complaint
Auto determine complaint status (warranty or paid) based on serial number and sale date.
Complaint Classification & Assignment
Classify complaints and assign based on type, skill level, and location.
Appointment Management
Schedule and update appointment status with optional OTP verification.
Workload Tracking
Track technician workloads, including assigned, pending, on-hold, resolved, and fixed tickets.
Quotation Generation
Create detailed quotations for spare parts, labour, and one-time costs with tax details.
Spare Parts Management
Handle requests from various locations and personnel for spare parts efficiently.
Customer & Product Management
Manage customer contacts, products, and service-wise pay outs effectively.
Pay Out Management
Calculate and update pay outs to franchisees and freelancers based on service levels.
MIS & Dashboard
Graphical view of data for quick analysis and faster decision-making.
Smart Reports
Sort, group, filter, aggregate data, fetch historic data, and export to Excel for detailed analysis.
Excel Upload
Quickly upload existing customer, product, knowledge base, and sales data from Excel to get started.
Notifications
Notify customers and engineers via WhatsApp, SMS, and email for all ticket events.
Feedback & Analysis
Collect feedback through WhatsApp, SMS, and web forms to improve service quality.
SLA Management
Manage SLAs with reminders and escalation to ensure timely resolution.
Time Tracking
Track time on tickets and calculate Turnaround Time (TAT) and Average Handling Time (AHT).
Multilingual Knowledge Base
Offer a categorized knowledge base for comprehensive information retrieval in multiple languages.
FAQs

Frequently Asked Questions

Omnichannel Support allows you to manage customer interactions seamlessly across multiple channels like calls, web forms, WhatsApp, and QR codes, ensuring a unified experience.

Complaint Management streamlines the process of registering, assigning, monitoring, and resolving complaints or installation requests, improving response time and customer satisfaction.

The system automatically determines if a complaint is under warranty or paid based on the serial number and the sale date of the product, streamlining the billing process.

Complaint Classification & Assignment helps categorize complaints based on type, skill level required, and geographical location, ensuring efficient assignment to the appropriate technician.

Appointment Management allows you to schedule and update appointment statuses with optional OTP verification, ensuring efficient coordination between technicians and customers.

Workload Tracking helps you track technicians' assigned, pending, on-hold, resolved, and fixed tickets, ensuring balanced workloads and efficient task distribution.

The system allows you to create detailed quotations for spare parts, labor, and one-time costs, including tax details, helping maintain transparency and accuracy in pricing.

Spare Parts Management allows you to handle requests from various locations and personnel, ensuring that necessary parts are available when needed for efficient service delivery.

Customer & Product Management helps you manage customer contacts, products, and service-wise payouts, improving your ability to track and optimize customer interactions and service efficiency.

Pay out Management calculates and updates payouts to franchisees and freelancers based on services rendered, ensuring accurate and timely compensation.

CRM systems help track leads, opportunities, and customer interactions, enabling sales teams to improve follow-ups, close rates, and overall sales performance.

CRM allows you to segment customers based on demographics, behavior, and purchase history, enabling targeted marketing and personalized communication for better engagement.

Yes, our platform is highly customizable with modules and workflows tailored for sectors like healthcare, education, IT, and government.

Absolutely! Customers can raise and track tickets using WhatsApp integration and mobile apps for both Android and iOS.

Yes, it is suitable for internal IT, HR, Admin, and other department support workflows, helping streamline inter-department service management.

MIS & Dashboard provides a graphical view of data for quick analysis and decision-making, helping managers monitor performance and service quality.

Smart Reports allow you to sort, group, filter, and aggregate data, providing insights for performance tracking and easy export to Excel for detailed analysis.

Yes, you can quickly upload existing customer, product, knowledge base, and sales data from Excel, helping you get started quickly without manual data entry.

The system can notify customers and engineers via WhatsApp, SMS, and email for all ticket events, ensuring everyone is informed and updated in real-time.

Feedback & Analysis collects customer feedback through WhatsApp, SMS, and web forms, allowing businesses to evaluate performance and improve service quality.

SLA Management allows you to set, monitor, and receive reminders for SLAs with automated escalation, ensuring that service level agreements are met consistently.

Time Tracking helps monitor the time spent on tickets, calculate Turnaround Time (TAT), and Average Handling Time (AHT), improving efficiency and customer satisfaction.

Yes, the system offers a multilingual knowledge base, categorized for comprehensive information retrieval in multiple languages, ensuring accessibility for all users.

User Management allows administrators to control user roles, permissions, and access within the system, ensuring secure and appropriate usage of the platform.

The system enhances helpdesk operations by automating workflows, ensuring faster response times, improving tracking, and enabling better collaboration between support teams.

CRM integration allows you to track customer interactions, manage leads and sales pipelines, and build stronger relationships with clients by centralizing customer data.

Yes, CRM workflows can be fully customized to fit your business processes, ensuring smooth automation and task management aligned with your organization's needs.

Yes, escalation rules, SLA violations, multi-level approvals, and auto-notifications are supported to maintain accountability.

Yes, we provide full onboarding, training sessions, manuals, and live support to help your team get started easily.

Our CRM offers analytics for support ticket trends, response times, agent performance, SLA breaches, customer feedback, and more through graphical dashboards.