Today, Market share and profitability are driven by customer satisfaction and loyalty. When competition is fierce and clients expect more than ever before, customer loyalty has never been more critical to earn. To add to the complexity, organizations are also faced with increasingly complicated multi-channel sales models where loyalty of the channel partner is also dicey where success is based on how smart you are at managing your commerce network.RELAX THERE IS A SOLUTION.
Tectonics delivers enterprise-strength through Instant Access – The complete NC4 Management Solution to help organizations successfully align sales, marketing and service strategies and processes around customers in order to deliver unique, consistent customer experiences at every touch point. The system basically constitutes various operations to be performed starting from Number Management to Complaint Handling, Collections, Calculation of Commissions and Credits Verification of the customers. Built on top of our highly flexible Internet architecture, Instant Access empowers organizations to attract and retain satisfied customers for life.INSTANT ACCESS -THE COMPLETE NC4 MANAGEMENT SOLUTION