 Tecvoice is an automated interactive voice response (IVR) system that enables callers to interact directly with information about a product or service stored in a computer database through speech recognition or a touchtone telephone. This translates into expert-designed solutions that are easily navigated by end-users and seamlessly integrated into existing networks. All types of businesses can benefit from an IVR system - from small and medium enterprises (SME), to government services and call centres, right up to Fortune 500 companies. While the industries and operations may differ, what these businesses have in common is a need to route calls quickly, accurately and economically in order to meet the increasingly complex needs of today's customer. By providing 24-hour access to extensions and information, Tecvoice provides confidence in a voice application with continuous operation of mission critical communication systems TECVOICE APPLICATIONS Many off-the-shelf services are available for virtually every industry. Tecvoice can be deployed in any business segment. These applications allow users to retrieve information such as bank balances, flight schedules, order taking and status, dealer/office location, account information, Licensing, fine information, service information ,course information , registration, exam results , movie show times etc. from any telephone. Tectonics offers turnkey IVR solutions that can be fully integrated into your contact centre environment. A solution includes IVR servers, system software, and applications designed to meet each customer’s specific requirements. For customers who may already own an IVR system, Tectonics offers application design and development services for a range of environments. SELF SERVICE Tecvoice Self service systems support large volumes of contacts without requiring costly agent resources and provides: • Timely, automated resolution of customer inquiries
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TecVoice