Tectonics CMS provides easy and intelligent processing and management of complaints and actions. Its workflow functions, its feature for automatically importing and sending e-mails, SMS its vast range of evaluations and ease of use all contribute to transparent processes and high customer loyalty. Tectonics CMS solution contains preconfigured settings and workflows designed specifically for handling reports, problem solving and complaints. This web-based solution makes enterprise-wide collaboration between customers, manufacturers and suppliers a reality. Flow plan allows you to handle and analyze form and document workflows quickly and in a transparent manner either at the office or elsewhere via the intranet or Internet. Flowplan enables you to customize your forms, quickly model your business workflows using a process designer and edit them as you need

• Workflow-based complaints handling
• E-mail or browser alerts for new transactions
• Simple and customized design for data entry forms
• Structured and transparent processing / report
• Customer contact via web, e-mail, SMS, post
• Schedule tracking and escalation management
• Numerous evaluations available and export to Microsoft Excel®
• As easy to use as an e-mail system / Access to browser at all times
• Freely configurable and thus ready to use immediately
• TECTONICS CMS is easily integrated and customized