No matter the size of your call centre, the demands are the same. Whether you have 10 agents or hundreds, callers expect increasingly high levels of service. And management wants to keep a tight rein on budgets. You’re squeezed in the middle. But Tectonics has the solution.

In your business timing is everything and reducing customers' wait time during peaks in call volume is an important part of your call centre strategy. Our Virtual Queuing Solutions with virtual placeholder technology empower your customers with respectful options, including choosing a call back. Caller abandonment decreases and service levels increase. In addition, customer satisfaction and customer retention levels improve significantly. Virtual Queuing is the seamless solution that lets you manage the peaks and valleys of call volume.

FEATURES :

• Multiple Prompts Capability
• Extensive IVR (Interactive Voice Response Integration)
• TTS (Text-To-Speech) Features
• Voice Recognition Engine
• Multi-Campaign Autodialer solutions
• Expandability and Flexibility
• Pre, During & Post-Call Flows
• Pre-Qualification of Calls
• Autodialer Software with Remote Agents
• Inbound Call Distribution and Call Recording